Returns Policy

Cherokee of California - Return, Exchange, & Website Policy (December 2024)

Return & Exchange Policy:

At Cherokee of California, we want you to love your purchase! If you’re not completely satisfied, we offer a generous return and exchange process within 14 days of the shipment date of your order.

Eligibility:

  •   You have 14 days from the shipment date to return or exchange your items.

  •   Shoes must be unworn, undamaged, and in their original packaging to be eligible

    for a return.

    Return Shipping Options:

  • Flat-Rate Return Shipping: We offer a $10.00 return shipping label, which will be deducted from your total refund.

  • Exchanges: For eligible exchanges, the return shipping label fee is $20.00, which will be billed to you along with any additional charges.

  • Alternatively, you can return the item using your own shipping method. If you choose this option, please keep your return receipt as proof of shipment.

  • Restocking Fee: If you ordered 2 or more shoes, returned shoes are subject to a $5 restocking fee.

    Final Sale:

● Items on sale with a discount of 20% or more are eligible for exchange or store

credit only.

Pre-Orders:

  • You will be notified by email if an item is a pre-order. An estimated in-stock or delivery date will be provided.

  • Full payment is required at the time of order for pre-order items, guaranteeing your purchase.

  • To cancel a pre-order, please email us at info@cherokeeofcalifornia.com with your order number and the items you'd like to cancel.

    Refund Process:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 5-10 business days. Please note that delays due to banks are outside our control.

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● Non-refundable fees: Shipping and handling fees are non-refundable. Shipping Your Return:

  • You may use our $10.00/$20.00 flat-rate return shipping label (which will be deducted from your refund), or you may choose to return the item on your own.

  • If you use your own shipping method, the return shipping cost will not be deducted from your refund.

  • Important: For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

    Shipping & International Orders:

● We are not responsible for any customs duties, taxes, or fees owed on international shipments. Any delays in shipment caused by customs are beyond our control, and customers are responsible for all duties and taxes owed for the item.

Shipping Address for Returns:

Cherokee of California ATTN: Returns Department 320 Santa Monica Blvd Santa Monica, CA 90401

We recommend using a trackable shipping method and retaining your return receipt to ensure your return reaches us safely.

Need Help?

If you’re unsure about sizing or style, our team is happy to help!

Contact us at:

Email: info@cherokeeofcalifornia.com
Phone: 949-390-9248
Service Hours: Monday-Friday, 9:00 AM - 5:00 PM PST

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The Cherokee of California brand represents comfort, quality, authenticity, and self-expression.

 Jimmy's journey began when he pursued his passion for music and eventually landed in California in 1964. Amid the counterculture movement of the 60s, Jimmy performed with his band and immersed himself in the vibrant California scene. However, he decided to return to his family's footwear roots and open a small shoe store and leather workshop in Mar Vista, California, in 1968.

In the eclectic melting pot of Venice Beach during the 70s, known for its rich cultural diversity, Jimmy transformed his shop into a unique space where people could enjoy music, socialize, and discover handcrafted leather goods, including his distinctive wooden clogs. These clogs, renowned for their raw, artisanal charm, quickly gained popularity. Customers admired the handmade look and feel of the shoes, often describing them as having an 'American' style.

 At that time, Jimmy was deeply intrigued by Native American cultures, particularly the Cherokee, an indigenous group from the Southeastern United States recognized for their peaceful and advanced society. He felt a strong connection between the free-spirited flower children of the 60s and the Cherokee, considering them kindred spirits in California. As a result, his clogs and the emerging brand symbolized this new California bohemian lifestyle.

 As demand grew, Jimmy officially founded Cherokee of California in 1972 and expanded production. His iconic wooden-bottom shoes garnered attention from customers nationwide.

 In the early 80s, Jimmy's innovation led to the development of flexible urethane soles combined with a padded footbed, revolutionizing women's comfort footwear. The brand soared, and Cherokee expanded its product range to include apparel and accessories. By the mid-80s, Cherokee was an household name, and it remains an internationally recognized lifestyle brand.

 Now, Jimmy's vision is to return to the brand roots, reviving the original name, "Cherokee of California", with collection of the original handcrafted California-Constructed comfort shoes and sandals, delivering unparalleled comfort and timeless style.